Problem with Seio M620

[magix88]

I've bought a SEIO M620 on Monday and had problem switching it on after I off it. The rotary seems refuse to spin inside. Can feel the unit has some humming vibration when I am handling it in the water for visual inspection. Decided to give up and went back to the shop for an exchange yesterday.

The exchanged unit also has the same problem. It refuse to kick start today.

Don't think my power supply is faulty in any case anyone want to suggest this because I am using the same power supply for my skimmer.

Does anyone has this problem with their Seio M620? Now I really wonder if the shopkeeper will believe me if I bring it back for exchange again? No mishandling on my part as I only switch it on when the whole unit is in the water.

[Tanga]

Bro did you turn the water outlet to the max

[magix88]

You mean the ventura knob? i tried max and also tried turning it off.

[flying carpet]

You may wanna check the shaft or give the inside a wash.

[Husky]

u may wanna check the ceramic shaft whether is broken? it should be 1 long piece.

[magix88]

Its a new piece from the shop (2 pcs actually, because of the exchange). Ceramic not broken, inside is clean with no rust or dirt. Everything looks ok, clean, new.

Is the magnet on the shaft supposed to be abit loose where you can turn it a little before u get a lock?

If both pieces have the same problem and I did not mishandle them, could it be a batch problem?

[hammy]

sometime it is like that one . try to used a long sharp thing to pusg the propeller for it to run again . other than that it should be okie

[magix88]

OMG ... means i have to jump start it everytime?

[magix88]

Just an update, the SEIO M620 still refuse to start today. Even when I tried to make it spin, it refuses to spin. Only small humming vibration of motor spinning is felt in the head. I left the unit switched on and at times it gives out some loud cracking sound but no water flow also

I've wrote to the sole distributor and awaits their reply. I hope they could assist in exchanging a working unit. Let's hope they have good customer service.

[alien07]

Maybe its your shaft impeller of the seio thats spoilt.

[cyberfrog]

[cyberfrog]

Just an update, the SEIO M620 still refuse to start today. Even when I tried to make it spin, it refuses to spin. Only small humming vibration of motor spinning is felt in the head.  I left the unit switched on and at times it gives out some loud cracking sound but no water flow also   

I've wrote to the sole distributor and awaits their reply. I hope they could assist in exchanging a working unit. Let's hope they have good customer service.

u did mention the permanent magnet spinning loosely on the impeller shaft.

I dun tink it's supposed to do tat, since the magnet will spin and supposed to drive the impeller. Hence the humming sound you got...probably the magnet spinning around the impeller assembly.

If u can, check tat the magnet isnt cracked, and perhaps try to apply juz a little drop of super glue to the magnet. it shd work.

[sky107line]

Just an update, the SEIO M620 still refuse to start today. Even when I tried to make it spin, it refuses to spin. Only small humming vibration of motor spinning is felt in the head. I left the unit switched on and at times it gives out some loud cracking sound but no water flow also

I've wrote to the sole distributor and awaits their reply. I hope they could assist in exchanging a working unit. Let's hope they have good customer service.

Yo bro!

May be you can try to check on the 2 pin plug first or try to bend it a bit by widen the plug. I used to have this problem when I just bought it last time and it takes me 2 - 3 time to sent it back to the shop and the problem that I had is like intermittently working. Well I hope this will work for you. Good luck!

[magix88]

I tried manually "jump start" the shaft by using something to turn it, only managed to make it spin after a few tries.

The permanent magnet is not spinning loosely on the impeller shaft. You can feel the "spin" will "lock" and turn the shaft after rotating the magnet for 1/4 turn. I hope I am describing it correctly.

Would glueing it void the warranty?

[nakazoru]

Halo Magix;

I juz bought the M620 last week and it works without any hickups.

Like any magnetic pumps, the shaft will stuck if the the 2 rubber buffer, rod and the impeller are not align properly.

If you stay near Toa Payoh, I can help take a look at it.

[yus75]

I tried manually "jump start" the shaft by using something to turn it, only managed to make it spin after a few tries.

The permanent magnet is not spinning loosely on the impeller shaft. You can feel the "spin" will "lock" and turn the shaft after rotating the magnet for 1/4 turn. I hope I am describing it correctly.

Would glueing it void the warranty?

haha i been experience it since it 1st launch....in my own eyes it seems tat the ceramic shaft n magnet tolerence is big not really a "tight" fit.....tatz y if u put it inside the shaft will align to 1 side.....look at ur other pump n mayb u can get the pic....tatz wat i c from mine....mayb urs n others diff....

[magix88]

Thanks for all the inputs guys! Here's a new update.

The sole agent has emailed me today. They are very polite and prompt in the email.

They were suspecting that the SEIO unit is not drawing enough power supply. Upon reading this, I tried running my SEIO M620 alone but still the same problem. In the email they also suggest that I could bring the unit back to them for test and ractifications. Guess I am left with the 2nd option.

I hope the M620 will not miraclously start spinning at the service centre and make me look stupid. haha ...

[nakazoru]

I suspect it will start.... at the service center... By the way where is the service center??

[magix88]

Think I will give it a few more tries before going down.

The "service centre" is the sole agent office:

Hausmann Marketing Aquarium

113, Neo Tiew Crescent

Singapore 719099

Tel: (65) 67921318; (65) 67923695

Fax: (65) 67915983

Website: www.hausmann-aqua.com