David,
You sure AI after knowing their 1st generation AI Hydra parts had a lot of problems which they claim were due to the LED manufacturers' fault do not offer recall all units sold and replace or repair the so call faulty sets at their own cost.
If this is true then AI is very not responsible for their units sold and it also show AI do not have a quality audit program to ensure they are selling good quality product to their customer.
With the price pay for each AI unit (no cheap in my opinion) consumer expect better service and responsible from AI.
I believe even cheaper unit from China offer one to one exchange with free shipping and apologies