sorry to bring up this topic again as i just saw it. but I felt something must be said about this. if I am new to AM and after reading these posts, I would think twice before buying something from them and especially setting a tank. i felt it’s rather unfair for them, as I know they had always been very customer orientated ever since they first started. I’m sure a lot of people knew about it.
And I would like to share my experience. I had never bought anything expensive or ask them to set a tank but when talking about their after sale service, I remember once I told them there’s something wrong with my skimmer and T5s, they immediately asked me to send it over for service at no extra charge even they knew i didnt buy those from them. their service always impressed me, so i think there might be some misunderstandings between the 2 parties.
Please NOTE that I’m not siding anyone here. I just like to share my point of view as its rather unfair to just hear one sided story.