I think both "tech" equipment and KIS (Keep it simple) type equipment works, just that I am more of a tech junkie
But I think aftersales support is extremely important, not only just in prompness in reply but also the technical knowledge of the customer service provider
Thank God there is a great community here where we can share knowledge, it would be much better if the various LFS or equipment dealers also frequent these forums.
I spoke to AM about thier participation in the forum, they used to be rather active, well maybe more so in their promotion of products, less so in answering queries on forum. Janet shared that they used to frequent here but now they are too busy to do so, seems like they have to attend to more international orders etc. Perhaps it's good for them to continue to re-invest time into the forums here as today, such forums are the best way to reach their customers.
Maybe desideria or those who are close to AM can highlight to them the problems desideria is facing and that it is being discussed on the forums.
1)This might help desideria as AM will try their best to assist her since so many of us are watching.
2)This will help AM realise that they have a large customer base or potential customers here who are very keen to listen to the technical expertise from dealers
3)Benefit reefers like us who require assistance and advice from dealers and LFS.
Of couse we should not use this as a place to exert undue pressure on LFS/dealers for them to response to us in way that we want them to.
AM has been rather responsive thus far and they do have a good track record, and a single one time mess up can't really mean they totally messed up.
Cheer up desideria, I am sure the staff at AM will assist you fully, it seemed that the issue now is with Ecolamp distributor, once in a while we also buy lemons in our househould appliances, good thing about that is, spare parts, replacements are all readily available, not so much the case for you though.
All the best