i hope i dun go off topic here.. but tat time, when star*ub give out vouchers($200) for those loyal customers, i wasn't pick. Frens ard me got it, even though i stayed on with star*ub longer than them. When i called them, they replied "This is randomise picked by our computer one, not all will get it" then i was like come on man, my frens whom i asked, got it, i so suey meh. I with them for 4yrs on liao. next yr will be 5. And the subscription fees also nv discount one lor. So terry bro, maybe u can give them a call, hope they dun give u the same reason, or rather, excuse.