Hey guys, I was looking at the newspaper report, and a few things struck me:
1. The 1st incident was that the tank was leaking and cabinet rotting at the edges, as claimed by the customers. QH came and replaced it, but cited overchilling leading to water condensation outside the tank leading to the above situation.
2. QH then replaced the tank.. This means QH had to know that it was used for marine of course? Dont tell me in the whole course of customer interaction, the company didnt ask "what was the tank used for?". Moreover, the corals and fishes had to be removed from e first tank to transplant into the new tank...this, if the customers were telling the truth....
So in light of the above facts, i believe the customers do have a right to seek proper compensation......